I work in a customer service environment that gets pretty intense at times. The passions of the customers rise and fall and the things that they do have all of us scratching our heads because we HAVE seen it all yet they still manage to surprise us. And when they do surprise us, our passions rise because, hey, we'd like to get a little respect. Who wouldn't? I'm no monk but I try to be when things at work spin out of control so.....
....today's thought is when it looks like everything is going south, I'm going to laugh. Make a conscious effort to laugh. Step back from my involvement in the situation, observe it as it is unfolding, and just laugh and laugh.
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